The Positive Side of Negative Reviews

By |2019-10-30T18:23:32+00:00October 30th, 2019|Online Marketing, Online Reputation, Uncategorized|

Your company just received its first bad review.  Ouch.  It hurts, right?  But have you considered that this might actually be a good thing? Let's look at the positive effects of bad reviews.  From their effect on your reputation and consumer actions to the opportunity they give you for growth. Some Bad Reviews Are [...]

How to Respond to Negative Reviews

By |2019-10-28T20:24:24+00:00October 28th, 2019|Online Reputation|

Believe it or not, the same premise applies to negative review response as it does to positive reviews. How you respond to a negative review impacts not only the reviewer, but all the sets of eyes that come afterward. Seeing a business handle a particularly challenging review online suggests that management is proud of [...]