One of the most important aspects of any business is word of mouth. These days that has evolved to word of online reviews. If you don’t have people saying good things about you online, you are not moving in the right direction.
The idea of individuals being able to say whatever they want about you to the world is scary, but the power they hold to say good things about you is gold.
The importance of online reviews
Many business owners wonder how important these reviews are. Are people basing their decision on what a stranger said in an online review? The answer is a firm YES.
According to BrightLocal, 88 percent of people surveyed said that they did, in fact, read online reviews “occasionally” and “regularly.”
The question then becomes, how important are these reviews? Are people basing their purchases on what they have read? Again, a firm YES.
Not all businesses are affected by online reviews as much as others. For example, people are going to research a restaurant or a beauty salon, but they are less likely to pay attention to reviews for businesses related to accounting, taxi services and things like housekeeping and gardening.
Regardless of what your business is, you need to make sure you are getting good reviews. If, however, you have a restaurant or a club, working on getting good reviews is essential, and you should do what you can to work it into your digital marketing strategy.
The importance of online reviews for local SEO
The importance of online reviews doesn’t end at influencing people; they will also affect your local SEO. If you want to land at the top of search engines, you need to have good reviews backing up your business.
What exactly is a review signal?
Review signals are different aspects of your company’s online review profile such as:
Quantity of reviews
Like with most things, the more, the merrier. BrightLocal’s research shows that you need between seven and ten reviews before people are going to be willing to trust you.
This one is tricky because you want people to post their reviews right away, but if they do it too fast, it can hurt you regarding SEO.
Overall review velocity
This refers to the speed at which you are collecting reviews on Google and third party sites.
Diversity of reviews
The more sites that have reviews for your business, the better. Spread the love.
Number of third-party reviews
This refers to the number of reviews you have on websites not owned by Google.
Authority third party review sites
These are sites that Google gives more weight or authority.
Volume of testimonials in review
These are the reviews used in microdata. They are sometimes referred to as “rich snippets.” They look like this:
Number of native Google Maps reviews including text
Google reviews got their start on Google Maps, and it is still important to your local SEO.
Number of product/service keywords embedded in reviews
Keywords are important to the SEO in your reviews, but you don’t want to stuff them in unnaturally.
Quantity of authority reviewers
Just like Google will give more authority to particular review websites, they also do that for certain reviewers. The more reviews the person has posted, the more weight, their reviews will hold in the search engines.
It is important that you understand the importance of online business reviews and how to get them. We will be covering all the relevant facts in this article series, and you don’t want to miss out!